Сall Center's challenges

Call Center of the Past

Processing 10% of calls per month by QA

Call quality and control min of $3000 per month, and to infinity

The manual grunt work is done by the inspection team

Scripts can be easily ignored or not  followed, leading to zero control  and compliance

Onboarding new staff is sluggish as it's more about listening in than  active feedback

With AI Call Checker

Controlling 100% of calls each month

Cutting costs by at least 10x

Shifting the department’s focus from automatic tasks to enhancing quality, development, and spotting opportunities

Utilizing AI-enhanced scripts for rule compliance and total oversight

Making training for newcomers 10 times faster by quickly identifying errors, providing feedback, and boosting team skills with these insights

Request a Demo

How it works?

Transcribe Analize Make conclusions

Step 1

Transcribe

Deepgram

OpenAI

AssemblyAI

Rev AI

Microsoft Azure Speech-to-Text

Amazon Transcrib

Speech-to-Text API

Google Speech-to-Text

Whisper API

Kaldi

Speechmatics

IBM Watson

Automatically convert your audio recordings into text with our advanced transcription services. This process not only enhances the accuracy of the text output but also streamlines the data for easier analysis, saving time and reducing human error.

Step 2

Analize

Google Bard

OpenAI

Microsoft Copilot

Claude

Gemini

Jasper AI

Our powerful AI algorithms delve into the transcribed text to unearth critical insights and patterns. This step involves sophisticated analytics that highlight key performance indicators and behavioral trends, crucial for strategic decision-making.

Step 3

Make conclusions

Based on the comprehensive analysis, generate detailed reports that provide actionable conclusions. These insights guide managers in optimizing operations, enhancing training programs, and ultimately elevating customer satisfaction levels across the board.

Use cases

Call Centers

Enhance call quality and compliance, maximizing each interaction's value through detailed monitoring and analytics.

Sales Managers

Utilize insights to pinpoint sales opportunities and areas for team improvement, driving enhanced performance and revenue growth.

Customer Support

Elevate customer satisfaction by analyzing support calls for quicker, more effective resolutions and overall service optimization.

Managers

Benefit from streamlined operations and improved team productivity through comprehensive analytics

Team Leaders

Gain insights into daily performance, helping them coach effectively and boost team morale.

Head of Quality Control

Achieve superior call quality assurance, ensuring compliance and service excellence with precision monitoring.

Let’s start!

Ready to growth your business productivity?

Key Features

Comprehensive Call Control

Ensures comprehensive monitoring by analyzing 100% call.

Operator Performance Scoring

Objective scoring to gauge and improve agent efficiency.

Multilingual

We work even with rare languages

Rapid Integration

Setup completed in just a few weeks.

User-Friendly Customization

Intuitive personal account interface tailored to specific business needs.

Advanced Reporting

Detailed analytics and customizable dashboards based on scoring results.

Large Data Capability

Efficient handling of substantial data volumes with the latest technology.

Benefits

Ensures comprehensive

monitoring by analyzing 100% call

Refocuses efforts

on improving service quality and uncovering new opportunities

Enhances rule Adherence

and oversight with AI-powered scripts

Reduces

operational costs (at least 10x)

Significantly accelerates

training for new staff, improving team competence

Contact us to start!