CallChecker

Voice-to-Text: call transcription and quality scorecard

Upload audio (mp3, wav, m4a, ogg) — get an accurate transcript and an automatic quality score: script adherence, key phrases, overall performance score.

Encryption and privacy
AI analytics in minutes
Call upload

Drag files here or click to choose

Supported: mp3, wav, m4a, ogg · up to 200MB/file

How it works

1. Upload
Import call recordings from your CRM or upload manually: mp3, wav, m4a, ogg.
2. Auto transcription
The system converts audio into text with timestamps and speaker roles (agent/client).
3. Quality scorecard
Algorithms analyze script adherence, key phrases, and calculate an overall performance score.

Call Quality Scorecard

Scoring on a 100-point scale, script adherence, and a detailed breakdown of key phrases. Perfect for quality managers and sales team leaders.

Overall performance score
88
out of 100
Script adherence — 92%
Average pause duration, speech tempo, and agent/client talk ratio — within normal range.
Greeting according to the script
said
Introduced themselves and confirmed the client’s full name
said
Identified customer needs
missed
Stated the next step (follow-up)
said
Fast
analytics in minutes
Accurate
up to 100% coverage
Secure
data encryption
Transcript example (demo)

[00:00] Agent: Good afternoon! My name is Olena from CallChecker. Could you please tell me how I should address you?

[00:06] Client: Hi, Andriy.

[00:08] Agent: Andriy, is now a convenient time for you to talk? I’d like to clarify your needs regarding call quality monitoring.

[00:15] Client: Yes, interesting. How does it work?

[00:18] Agent: We transcribe 100% of calls and build a quality scorecard: script adherence, key phrases, and an overall score.

[00:27] Client: Great. What do we need to start?

[00:30] Agent: You can upload recordings manually or connect an integration with your telephony/CRM. After the analysis, we will provide recommendations for improvements.

* Demo example. The actual appearance depends on integration and language settings.

Business Benefits

Time savings
Less manual call listening. Automatic detection of problematic calls and a shortlist for review.
100% coverage
All calls are analyzed, not just a 2–5% sample. No critical case will be missed.
Fast analytics
Dashboards for managers and quality specialists: score trends, script compliance, and operator leaderboards.

Pricing

Transparent & scalable

Pay as you go or choose a fixed plan. Integrations and enterprise terms — on request.

Pay-as-you-go
$0.02 /min
  • • Transcription + quality scorecard
  • • No minimum commitments
  • • Basic analytics
Pro
$199 /month
  • • 10,000 minutes included
  • • Advanced dashboards & exports
  • • Team roles and permissions
Enterprise
Custom
  • • SSO, private deployments
  • • CRM/telephony integrations
  • • Dedicated support & SLA
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